Cultural competence refers to an ability to interact effectively with people from different cultures and different backgrounds. In order to be able to understand cultural competence and the reason behind why people think and behave the way they do, we need to learn one´s traditions, values and norms. What might be considered rude and strange to one group of people, does not necessarily mean that it will be perceived the same way in another culture. We need to be aware of cultural competence, and we develop it by examining our biases and prejudices.
It is crucial to understand communicative competence (CC) because it enables us to interpret and convey messages that are received. CC is the ability to use the language correctly and appropriately to accomplish communication goals. In Canale and Swain's definition, there are 4 different categories that make up CC:
- grammatical competence (also called linguistic competence)- is the ability to use grammar and vocabulary
- discourse competence - is knowing how to interpret the larger context and see a whole picture, for example knowing how to put words and sentences together to create conversation
- sociolinguistic competence- is knowing how to respond to language appropriately, in certain settings and under different conditions
- strategic competence- is knowing how to recognize when communication fails and knowing how to repair it, for example the ability to recognize when I or somebody else is misunderstood and the ability to fix the problem
Nonverbal communication is a very important part of communication as it is sometimes considered more effective than words.We may think that nonverbal communication is universal but it is not. Every culture interprets body language, facial expressions and gestures differently. Therefore it is important to understand nonverbal communication of one's culture. It is important to remember that our body is always saying something even when we are not speaking.